Parking can be a contentious topic, with many of us having been on the receiving end of a Parking Charge Notice at one time or another, which is how we know how frustrating it can be and also why we know that the British Parking Association’s (BPA) Parking Code of Conduct is so important.
Ipserv are proud to be members of the BPA, and we pride ourselves on conducting our services to the highest possible standard. A standard that was put to the test recently when the BPA carried out three mystery shopper exercises across our parking facilities.
Our Cornhill, Anglia Retail Park, and Gower Street car parks were all subject to mystery shoppers, and we are thrilled that our services ‘passed with flying colours’.
As the person responsible for our car parking services, I can honestly say I wasn’t surprised, but it’s nice to receive the validation, and recognition that the work our teams put into making sure our signage is prominent, clear, correct, our payment machines are in working order and that our partnerships with our parking app providers match our standards feels great.
We also provide ‘real person’ customer services, which seems unheard of within this industry! Our customer service team are available Monday to Sunday 9am to 5pm, either via an online chat function where you will reach and speak to a real person, or via email or telephone. We know that sometimes, you just want to speak to another person to understand your options and have the chance to discuss your personal situation, and for us that means you being able to pick up the phone to speak to us.
Being accredited by the BPA means that we are held to account, and our customers can be confident that we are providing fair and ethical parking services. I look forward to seeing what’s next for the parking industry, but I’m sure that whatever that may be – Ipserv will be ready.