Parking Charge Notices
Helping you to understand your rights and next steps after receiving a Parking Charge Notice (PCN).
If you have received a Parking Charge Notice (PCN) and were not the driver of the vehicle at the time of the contravention, you can transfer liability through the appeals link.
If you were the driver of the vehicle at the time of the contravention you have two options, you can either pay the Parking Charge Notice (PCN) or appeal it, you cannot do both. Links for each option can be found opposite.
In order to proceed with either option you will need your Parking Charge Notice (PCN) number. This can be found at the top of your notice and will begin with IPS, IPSA or IPSB.
Ipserv uses POPLA, an independent appeals service for external appeals.
They have released the following update on their service:
What is the latest update concerning POPLA and COVID-19?
It is vitally important to us that both motorists and parking operators have a full opportunity to submit their respective cases for our consideration. We have heard from both sides the difficulties faced engaging with our appeals process during the COVID-19 pandemic. In the interests of fairness, we have decided to adjourn all appeals received after 6 April 2020. This means that appeals will be put on hold and no action will be taken until things return to normal.
We understand that motorists may not be in a position to gather evidence to submit a full appeal right now. Many want to revisit the car park and are unable to do so. However, if you intend to appeal, please submit your appeal now as best you can. We will treat this as your intention to appeal. When we start considering appeals again, we will write to affected motorists and give them additional time to submit their full appeal. If you do not submit your appeal, we may not be able to consider it later.
Please check our website and your inbox regularly for updates.
Thank you and stay safe. The POPLA Team.
If you would like to learn more about Parking Charge Notices (PCN) and your rights please visit the ‘Know Your Parking Rights’ website.
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