Car Park Management
At IPSERV, we are proud to be accredited by the British Parking Association and are passionate about providing a fair and honest parking service.
Let our specialist team provide you with an outstanding front-line service that creates an environment where parking is simple, and customers feel welcome, safe, and assured.
We will work with you to understand your requirements and develop a unique proposal, that focusses on the areas that matter to you.
We can help with…
Pay and Display Machines
We offer a wide range of pay and display machines and are confident we will select the right one to fulfil your requirements. Whether you need a machine that captures vehicle registration details, accepts card payments or links to Automatic Number Plate Recognition Cameras, we have a solution for you.
Cashless Parking
With more and more people not using cash, it is essential that your car park has alternative payment options available. We provide cashless parking that allows your customers to pay by telephone, online, text or a smartphone app ensuring a quick and easy parking experience.
Permit Parking
Is your car park for the use of staff or approved visitors only? Do you have an issue with people using it who are not permitted to do so?
We can integrate with your permitted user system or database allowing you full control of who can, and more importantly, can not use your car park, ensuring an effective reduction in the misuse of your facilities.
Customer Support
We understand how important your customers are to you, as well as the importance of being able to speak to a person when they have an enquiry. We are open Monday to Sunday, 9am – 5pm, and have a team of experts ready to answer your call. For emergencies outside of this time, we provide a 24/7 helpline ensuring your car park is always supported.
Maintenance
Ensuring your car park is well maintained and safe is key, which is why we offer full or partial maintenance packages which can include:
- Car Park Inspections
- Car Park Weeding
- Car Park Gritting
- Waste / litter collections
- Minor surface repairs / white lining
Reporting
We understand that data can support your decision making on how to maximise the income from your car park. At IPSERV we provide reports at a frequency to suit you covering the information that matters to you. These can include usage per car park, payment method analysis or high and low usage periods. Let us know what data you would like and we will provide the report.
Staff and Visitor Parking
We understand that first impressions can be made in your car park. To ensure the best first impression we provide clear signage that informs and directs visitors on where to pay to park. Key information specific to your car park is added to our website and the link can be sent to your visitors before they arrive to ensure a great first impression.
Support
We have a specialised, and fully trained in-house parking & enforcement team that are here to support you and your motorists.
Our support officers are available seven days a week to answer any enquiries from you or your customers; while our ‘Out of Hours’ emergency service operates 24/7, 365 days of the year, so you can be confident that we are always here to support you or your car park users.
Pricing
We understand that no two car parks are the same and therefore no two parking management solutions will be the same. By understanding your key objectives from a parking management provider we will build a solution that we are confident will deliver on these objectives.
Contact our Business Development Team to find out why IPSERV are the trusted company to provide parking enforcement at your car park.
Why IPSERV?
- At IPSERV we continually monitor and review the working practices of all our services, to ensure they operate at the highest standards available in todays markets. Benefits to working with us include:
- A world-class service from our dedicated Parking & Enforcement Team.
- The use of innovative, market-leading technology to ensure the best experience for your motorists.
- Bespoke packages to suit your specific needs.
- Quarterly review meetings to ensure you are being kept fully updated on your car park.
Contact our Business Development Team to find out why IPSERV are the trusted provider to manage your Car Park.
Professional Accreditations & Trusted Partners
SIA accreditation held by our trusted partner 'Stage Security'
IPSERV COVID-19 Secure Risk Assessment
A copy of our COVID-19 Secure risk assessment for Parking and Enforcement can be found below:
RAC 40 – Covid-19 Parking and Enforcement Activities – Date: 24 August 2020
All of the above statement is correct as per the date shown. We are continually reviewing our processes and working practices; any new or revised versions of the above statements will be published upon adoption.
Our Core Values
Ethical
We pride ourselves on being a good employer, respecting our customers, being environmentally friendly and socially responsible.
Quality
We strive to set and deliver high standards for all our services.
Innovative
We commit to seeking out innovative ways to meet the needs of our customers and shareholder.
Trusted
We are a trusted provider within each market we operate in.
Industries we can tailor our business services for
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Address
Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE
enquiries@ipserv.co.uk
Telephone
01473 432222