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Complaints Procedure

Customer feedback is important to us at IPSERV and we aim to resolve any complaints we receive as quickly as possible.

Your Options

This complaints procedure is for general customer complaints only.

If you have received a Parking Charge Notice from us and believe it has been issued in error the Parking Charge Notice contains details of how to appeal. You must use the formal appeal process which includes an appeal with IPSERV and the option to subsequently appeal to POPLA (the independent appeal service for Parking Charge Notices issued on private land) if your appeal is declined by IPSERV.

If you contact us about a Parking Charge Notice outside of the appeal process, we will acknowledge your correspondence but not provide a response to any specific questions raised. If your Parking Charge Notice is being handled by our nominated debt recovery company, we will not enter into any communication about your Parking Charge Notice.  All communication must be sent to them and they will advise us if there are any areas that require further review.

If you wish to complain about an issue relating to your personal data, please follow the process outlined in our Privacy PolicyFor all other complaints our complaints procedure is set out below.

In the first instance, please complain to the member of staff that you are dealing with, who will try to resolve your complaint as soon as possible and put things right.

If we are unable to resolve the issue the matter will be referred, or you can ask that it be referred to a Manager.

Our Managers will aim to deal with your complaint as soon as possible but in any event within 20 working days of receipt.

If you are still not satisfied with the response to your complaint, then your complaint can be referred on to the Managing Director who will review your complaint.

Our Core Values

Ethical

We pride ourselves on being a good employer, respecting our customers, being environmentally friendly and socially responsible.

Quality

We strive to set and deliver high standards for all our services.

Innovative

We commit to seeking out innovative ways to meet the needs of our customers and shareholder.

Trusted

We are a trusted provider within each market we operate in.

Professional Accreditations & Trusted Partners
East of England Local Government Association
Wastesaver
British Parking Association Approved Operator
RingGo Corporate
Suffolk Chamber of Commerce Member Logo
SIA Approved Contractor
Stage Security
Ipswich Central
National Living Wage Employer

SIA accreditation held by our trusted partner 'Stage Security'

Our Services

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Car Park Management

Car Park Enforcement

Security

Playgrounds

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Car Parking

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University of Suffolk Car Parks

Car Park Permits

Apply for a Permit

Parking Charge Notices

Pay a PCN

Appeal a PCN

Car Park Terms & Conditions

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Address

Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE

Email

enquiries@ipserv.co.uk

Telephone

01473 432222