Customer feedback is important to us at IPSERV and we aim to resolve any complaints we receive as quickly as possible.
This complaints procedure is for general customer complaints only. If you have received a Parking Charge Notice from us, that notice contains details of how to appeal a parking charge using our parking charge appeals process and you must use that process to appeal your parking charge.
For all other complaints our complaints procedure is set out below.
In the first instance please complain to the member of staff that you are dealing with, who will try to resolve your complaint as soon as possible and put things right.
If we are unable to resolve the issue the matter will be referred, or you can ask that it be referred to a manager.
Our managers will aim to deal with your complaint as soon as possible but in any event within 20 working days of receipt.
If you are still not satisfied with the response to your complaint then your complaint can be referred on to the Managing Director who will review your complaint.