Customer feedback is important to us and we aim to resolve any complaints we receive as quickly as possible.
Making a complaint
This page provides information on our complaints policies and will support you on how to make a complaint.
Our General Complaint Policy is an opportunity for customers to tell us when we might have fallen short of their expectation and provides us with an opportunity to put things right. The General Complaint Policy does not apply in circumstances where a complaint is not about the actions or decisions of Ipserv, where the same complaint has already been dealt with or if the complaint relates to our parking service.
Car parking complaints
Our Car Parking Complaint Policy is an opportunity for our customers to tell us when we might have fallen short of expectation, and how we might put things right in respect of our parking service. The Car Parking Complaint Policy does not apply in circumstances where a complaint is not about the actions or decisions of Ipserv, where the same complaint has already been dealt with or if the complaint relates to anything other than our parking service.
The Car Parking Complaint Policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN). If you have received a PCN and believe this has been issued incorrectly you will need to make an appeal as per the instructions on the PCN. Where a complaint is received that is considered to be or includes an appeal against the validity of a PCN, we will treat it as an appeal and advise the customer of this.
A complaint about your personal data
Ipserv is committed to ensuring that anyone who seeks to make a complaint is treated equally and fairly and that in making a complaint no one is at a disadvantage. As such we will consider reasonable adjustments to support a complaint being made and responded to.
Professional Accreditations & Trusted Partners
SIA accreditation held by our trusted partner 'Stage Security'
Our Core Values
We pride ourselves on being a good employer, respecting our customers, being environmentally friendly and socially responsible.
We strive to set and deliver high standards for all our services.
We commit to seeking out innovative ways to meet the needs of our customers and shareholder.
We are a trusted provider within each market we operate in.
Car Park Management
Car Park Enforcement
Public Car Parks
University of Suffolk Car Parks
Car Park Permits
Apply for a Permit
Parking Charge Notices
Pay a PCN
Appeal a PCN
Car Park Terms & Conditions
Car Park FAQs
Contact & Info
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Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE