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Complaints Procedures

Customer feedback is important to us and we aim to resolve any complaints we receive as quickly as possible.

Making a complaint

This page provides information on our complaints policies and will support you on how to make a complaint.

General complaints

Our General Complaint Policy is an opportunity for customers to tell us when we might have fallen short of their expectation and provides us with an opportunity to put things right. The General Complaint Policy does not apply in circumstances where a complaint is not about the actions or decisions of Ipserv, where the same complaint has already been dealt with or if the complaint relates to our parking service.

 

Car parking complaints

Our Car Parking Complaint Policy is an opportunity for our customers to tell us when we might have fallen short of expectation, and how we might put things right in respect of our parking service. The Car Parking Complaint Policy does not apply in circumstances where a complaint is not about the actions or decisions of Ipserv, where the same complaint has already been dealt with or if the complaint relates to anything other than our parking service.

The Car Parking Complaint Policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN).  If you have received a PCN and believe this has been issued incorrectly you will need to make an appeal as per the instructions on the PCN. Where a complaint is received that is considered to be or includes an appeal against the validity of a PCN, we will treat it as an appeal and advise the customer of this.

 

A complaint about your personal data

If you wish to complain about an issue relating to your personal data, please refer to the process outlined in our Privacy Policy.

 

Ipserv is committed to ensuring that anyone who seeks to make a complaint is treated equally and fairly and that in making a complaint no one is at a disadvantage. As such we will consider reasonable adjustments to support a complaint being made and responded to.

Professional Accreditations & Trusted Partners
East of England Local Government Association
Wastesaver
British Parking Association Approved Operator
RingGo Corporate
Suffolk Chamber of Commerce Member Logo
SIA Approved Contractor
Stage Security
Ipswich Central
National Living Wage Employer

SIA accreditation held by our trusted partner 'Stage Security'

Our Core Values

Ethical

We pride ourselves on being a good employer, respecting our customers, being environmentally friendly and socially responsible.

Quality

We strive to set and deliver high standards for all our services.

Innovative

We commit to seeking out innovative ways to meet the needs of our customers and shareholder.

Trusted

We are a trusted provider within each market we operate in.

Our Services

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Cleaning

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Car Park Management

Car Park Enforcement

Security

Playgrounds

Payroll

Car Parking

Public Car Parks

University of Suffolk Car Parks

Car Park Permits

Apply for a Permit

Parking Charge Notices

Pay a PCN

Appeal a PCN

Car Park Terms & Conditions

Car Park FAQs

Contact & Info

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About Us

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Complaints Procedure

Privacy Policy

Modern Slavery Policy

Cookie Policy

Terms & Conditions of Procurement by Ipserv.

Address

Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE

Email

enquiries@ipserv.co.uk

Telephone

01473 432222