Careers at Ipserv

Main Duties

• Review and process Automatic Number Plate Recognition (ANPR) camera reads.
• Update the enforcement software with accurate relevant information to include documents, permits, DVLA information, phone call notes etc.
• Review, process and distribute car park permits.
• Manage and reply to emails received to the parking, appeals, and permits email inboxes.
• Review and reply to formal appeals including preparing and submitting evidence packs to POPLA.
• Update the systems used to ensure full and correct information is kept on each case.
• Prepare reports and ensure the Parking and Enforcement Service KPI’s are met.
• Cleaning – to provide administrative support to IPSERV’s Cleaning Service Managers
• Manage and reply to emails received to the cleaning email inboxes.
• Place orders for cleaning chemicals and consumables.
• Place orders for uniform and PPE.
• Support the Cleaning Service Managers with administrative requests.
• General – to provide administrative support to IPSERV’s Operations and Business Development Director and the wider IPSERV team.
• Answering and making external and internal telephone calls, providing information and advice, or transferring calls when appropriate to the correct person.
• To open, distribute, and where applicable action IPSERV post. This could include allocating cheques, customer enquiries, or complaints.
• To support the business with new services or contracts.
• To accurately follow processes set out in the Customer Care Operations Manual.
• Place orders on Agresso and oversee the supply of goods to ensure the correct goods are received.
• Undertake and evaluate research and collate information and prepare reports.
• Provide an administrative function to IPSERV service areas.
• Administrate the company CRM system, including updating records, loading attachments, providing reports etc.
• To review and update the Health & Safety register.
• To support the Operations and Business Development Director in any tasks they require completing.
• Demonstrate IPSERV values at all times.

Essential Criteria

• A good telephone manner.
• Attention to detail.
• Experience in complaint handling and/or conflict resolution.
• Flexible approach to new tasks and duties.
• Strong knowledge of Microsoft Outlook, Excel, and Word.
• Excellent communication skills, both written and verbal.
• Excellent standard of work and customer service.
• Ability to work collaboratively with a positive attitude.
• Ability to act professionally.
• Ability to organise and prioritise own workload.

Desirable Criteria

• 1 year of qualitative experience within Parking and Enforcement
• 1 year of qualitative experience within customer care and/or complaint handling
• Knowledge of appropriate car park enforcement regulations, legislation, and practices
• Full UK Driving License 

Special Working Conditions

• May be required to work outside of normal working hours