Appeal a PCN FAQs

Find out more about appealing a Parking Charge Notice with our selection of frequently asked questions.

Who can challenge a Parking Charge Notice?

Only the person who is named on the Parking Charge Notice (PCN), who is normally the Registered Keeper can make a representation. They can either appeal directly confirming they are the driver or if they were not the driver at the time of the contravention, they can submit a transfer of liability to name the driver. If the person named on the Parking Charge Notice (PCN) does not wish to directly make representation, they can provide third-party authorisation explaining their reasons. Do not pass the PCN to someone else such as the driver or new owner to write in. If we have sent the PCN to a company and you are asked to deal with it, please explain your authority to do so. Our parking charge notices state you can either pay or appeal, you can not do both.

What can I say?

There are official grounds (reasons) for making a representation. However, you may also explain any other circumstance not covered by these grounds.  We will carefully consider these.  This can include mitigating circumstances as to why you should not have to pay the Parking Charge Notice.  Please give with your representation any supporting evidence such as receipts documents statements and fully explain the circumstances for making the representation.

The following are examples of why you may make a representation, for more information about our terms and conditions please visit our website www.ipserv.co.uk .

I paid – You need to have paid for a parking stay within the 10-minute grace period allowed upon entry to be in receipt of a valid parking stay regardless of the length of the stay you have purchased. If you do not have evidence in your appeal to support the terms of a valid parking stay then your appeal may be declined. If you paid for parking in a permit holder-only car park without also being in receipt of a valid permit and do not have evidence in your appeal of the permit, then your appeal may also be declined. We accept the following forms of evidence for paid parking stays: parking stay receipts and / or the first 4 and last 6 digits of the bank card used to make the parking stay transaction.

I have a valid permit/whitelist or portal entry – For car parks where permits or portal entries apply you will need to have a valid permit, whitelist or portal entry registered virtually and/or be in receipt of a valid physical permit on your windscreen for the car park it applies to on the date of parking. If you do not provide evidence in your appeal, such as a screenshot or photocopy of your permit to support the terms of being in receipt of a valid permit, then your appeal may be declined. If you parked displaying an expired permit, then your appeal may also be declined. If you submitted your vehicle registration on a whitelist or portal tablet, please provide as much evidence as possible. Ipserv may make allowances for keying errors on permits and other virtual entries if they are in line with the British Parking Association’s Code of Practice on handling major and minor keying errors.

I entered the incorrect registration on my parking stay – In accordance with the British Parking Association’s Code of Practice, Ipserv will assess your appeal under the clauses that relate to minor or major keying errors. A minor keying error is defined by 1 character entered incorrectly, a major keying error is defined by 2 or more characters entered incorrectly. Your appeal will be declined if a major keying error has occurred, however, you will receive a reduced charge of £20 to cover costs we otherwise would not have incurred if  a parking stay was correctly purchased. If you do not have evidence in your appeal to support the terms of a valid parking stay, then your appeal may be declined.  We accept the following forms of evidence for paid parking stays: parking stay receipts and / or the first 4 and last 6 digits of the bank card used to make the parking stay transaction.

It’s not my vehicle – If you have sold or bought the vehicle before or after the contravention date, please follow the advice on the PCN regarding transferring liability to the new owner. If you think your vehicle number plate may have been copied, please explain why you think it’s not your vehicle and provide supporting evidence such as proof your vehicle wasn’t there, photographs showing differences or confirmation from the police.

Cashless form of payment not working – Ipserv has a contact number displayed at our car parks for motorists to report issues on the day and keeps a log of any machine or RingGo payment faults. We have multiple forms of cashless payment option available and may only consider approving your appeal if our systems show faults across more than 1 of these systems and/or inconsistencies in transactions on the date and time of the contravention.

I did not overstay – A 10-minute grace period is permitted at our car parks after a parking stay purchase has expired. This will allow the motorist to either extend the parking stay or to exit the car park. If you do not have evidence in your appeal to support the terms of a valid parking stay extension, then your appeal may be declined. We accept the following forms of evidence for paid parking stays: parking stay receipt and / or the first 4 and last 6 digits of the bank card used to make the parking stay transaction.

I displayed my Blue Badge – Displaying a valid Blue Badge on your dashboard when parked at our car parks allows for use of Blue Badge bays. It does not however automatically entitle the car park user to free parking. You should refer to the terms and conditions of the car park before deciding to park. If a valid Blue Badge is not displayed while parked in a bay designated for Blue Badge holders on the date and time of the contravention, then your appeal may be declined.

I was experiencing an emergency or other special circumstance – Please explain in detail what prevented you from adhering to the terms and conditions for parking at the car park. For example – you may have been unable to pay or extend a parking stay within the permitted 10-minute grace period due to a medical emergency. Always provide as much information as possible and enclose any relevant supporting evidence you may have.

 

 

What will Ipserv do?

When we receive your appeal, we will put the PCN on hold. All appeals are assessed by an appeals adjudicator. We will consider all circumstances and fully investigate your case. We will tell you in writing the decision of the appeal and the outcome will be sent via email or post depending on your method of appeal submission. Please note it can take between 14 – 35 days for an appeal outcome. If you haven’t had a response after 21 days and you would like an update on the status of your appeal, please contact us via email at appeals@ipserv.co.uk where a member of our Customer Service team will check that we have received your representation. If we ask you to pay the Parking Charge Notice, we will explain why and confirm how to pay as well as the options available to you – such as sending the case to POPLA for an independent appeal.

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