About Ipserv

Ipserv is the commercial arm of Ipswich Borough Council, with a passion for providing customers with high quality, ethical services tailored to their needs.

What we do

Our company values are at the core of what we do, they represent not only who we are but who we are at our best. By living our values we are able to actively deliver Ethical, Innovative, Trusted and Quality services that demonstrate our commitment to our customers and the environment within which we operate.

Our sector-specific expertise and knowledge allows us to work across industries, offering creative solutions and customer experiences that provide exceptional service and value for money.

We strive to put forward market leading propositions, backed up by high quality reliable services to ensure that we offer a compelling, innovative and comprehensive solution to not only attract, but retain our customers.

As part of our work, we consistently put the health and safety of our employees, customers and the public first, giving you the assurance you need that every service we deliver is of industry standard.

We work tirelessly to create improved and better environments in places where people live and work, using sustainable technologies and natural assets where possible.

Ipserv is a people focussed company, both inside and out. Our employees, who put our values at the heart of their day-to-day roles, understand the communities and sectors within which they work, enabling them to provide customers with services that exceed their expectations.

Our Values



We pride ourselves on being a good employer, respecting our customers, being environmentally friendly and socially responsible.



We strive to set and deliver high standards for all our services.



We commit to seeking out innovative ways to meet the needs of our customers and shareholder.



We are a trusted provider within each market we operate in.

Get in touch:

01473 432222

Meet the team

Helen has been Ipserv’s Managing Director since the summer of 2018 and is also Ipswich Borough Council’s Chief Operating Officer. She brings over 25 years of public sector and commercial experience to Ipserv and is behind its ethos of high quality, ethical services that meet customers’ needs.

Helen Pluck

Managing Director

Becky joined Ipserv in February 2018 to take on the Head of Business Development role. She brings over 20 years of senior commercial experience with a passion for providing excellent customer service.


07717 588558

Becky Willis

Head of Business Development

Abi joined Ipserv in October 2018 to manage new and existing client contracts. As part of her role, she will work with you to establish your needs and build a solution that meets your company objectives.


07717 881890

Abi Rainbird

Contract & Account Manager

Danny oversees our car park enforcement service and joined Ipserv following 14 years experience in this area. He ensures governance to the industry standards and project manages new opportunities.


07880 059410

Danny Balaam

Car Park Project Officer

Tarnya has worked in the cleaning industry for over 20 years. She oversees the cleaning service and ensures that innovative solutions are found for our clients. 


07393 792677

Tarnya Finnegan-McKew

Cleaning Services Manager

Mark has over 25 years experience in the security sector and has been the Managing Director of Stage since 2000. He oversees the provision of SIA frontline licenced staff for premises and events.



Mark Peck

Stage Security Managing Director

Contact Us

IPSERV, Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE

01473 432222